Terms
Terms of subscription
This is a translation provided for convenience. The French version prevails.
In force as of .
1. Purpose
NEXUS GEO, the sole proprietorship of Martin Noale (SIREN 895 250 033), whose details appear in the legal notice (“the Provider”), makes available to the Customer, as a hosted service, the Hypervisible service (“the Service”): periodic readings of a brand’s presence in the answers of artificial intelligence engines, and delivery of the answers, mentions, sources and quantified summaries.
The Service is for business use only: the Customer acts for the purposes of its trade, business or profession (company, freelancer, agency). A work email address is required to open a workspace.
2. Subscription and free plan
2.1 The free plan requires no means of payment and has no time limit: one project, ten questions (by default five about its industry and five that name the brand; the Customer may enter their own), three engines (ChatGPT, Gemini and Google AI Overviews), one full analysis. An analysis run from the website creates a workspace at the email address entered. The weekly reading and the full ranking of cited sources are reserved for paid plans; on-demand readings are reserved for the Pro and Business plans, paid with the prepaid credit (section 4). The free plan cannot top up credit.
2.2 Subscription to a paid plan is made online (Stripe), monthly or annually. Monthly: the first month is billed upon subscription, then every month on the anniversary date. Annually: the twelve months are billed in advance upon subscription, then on each anniversary date; the annual price, lower than twelve months at the monthly rate, is shown on the Plans screen and on the payment page before subscribing. The payment method saved upon subscription (bank card or Link, stored by Stripe and never by the Provider) is charged automatically on each renewal date, with nothing to enter again; the Customer changes it from their account (My account, “Payment method and invoices”).
2.3 Prices are in euros. VAT not applicable, article 293 B of the French General Tax Code.
2.4 Commercial discounts (a discount offered upon termination, an exceptional offer to return) are one-off: each applies to the plan, percentage and duration stated when it is offered, once per workspace, to a monthly subscription. They do not renew and create no right for the future; when they end, the plan’s price applies. A promotional code applies to the plans, percentage and duration shown when it is entered, to a monthly subscription; each code can be used once per workspace. Discounts are never combined: a running discount is not replaced by any other discount, except by a code entered when changing plans.
2.5 The Customer changes plans from their account. Moving to a higher plan, or from monthly to annual billing, is a purchase: the new plan applies as soon as the payment is accepted. Before paying, the Customer sees the amount charged that day, the payment method charged and the price of the following periods; the payment is made with the saved payment method when the Customer confirms it. If their bank asks for authentication, or declines the payment, the Customer completes it on Stripe's payment page. A receipt is sent by email. For a higher plan, the price difference is charged right away, prorated for the time left in the current period, whose end date does not change; for annual billing, a new twelve-month period starts, billed upfront, less the unused time of the current period. Moving to a lower plan involves no payment and no refund: the current plan, with everything it includes, remains active until the end of the current period, then the lower plan applies; until then, the Customer may reverse this change from their account. Annual billing only switches back to monthly billing at its renewal date.
3. Content of the Service
3.1 The scope (number of projects, questions, engines, competitors and users) is that of the subscribed plan, as displayed upon subscription. On-demand readings and the Claude option are not included in any plan: they are paid with the prepaid credit (section 4).
3.2 For paid plans, the weekly reading is launched every Monday. A reading is said to be complete when at least 90% of the expected answers have been obtained; a partial reading is displayed as such.
3.3 The engines’ answers are collected by the Provider from the artificial intelligence engines and Google services. The Provider guarantees neither the permanent availability of each engine nor the stability of the models queried, which are the responsibility of their publishers. An unavailable engine is reported and the reading continues on the others.
3.4 The data needed for the readings is included in the subscription price, within the limits of the plan’s scope.
3.5 The Service measures; it does not guarantee any visibility result.
4. Prepaid credit
4.1 The prepaid credit is a balance in euros attached to the Customer’s workspace. The account owner tops it up from the workspace, with a current plan, by an immediate payment of one of the amounts offered, by bank card or Link (Stripe); the credit granted by each top-up is shown before payment. When a card is already saved, the Customer can charge the saved card directly from their workspace, after confirming the amount and the card shown; otherwise they pay on Stripe’s payment page, and the card used there is saved for their next top-ups. An invoice is issued for every top-up, whatever the payment method. The credit is acquired upon payment (section 4.4). The balance is capped; the limit is shown in the workspace.
4.2 The credit pays for on-demand readings (Pro and Business plans) and the Claude option, at the price shown before each use; the price is debited when the Customer confirms. No use is launched without sufficient credit. These prices may change for future uses; a confirmed use keeps its price, and a price change does not alter the balance.
4.3 The part of a paid reading that was not delivered (answers not obtained) is credited back automatically when the reading ends.
4.4 The credit is neither refundable nor transferable. It remains on the account for as long as the account exists, and is used with a current plan; it is lost when the account is deleted (section 5.3).
4.5 In the event of a bank dispute over the payment of a top-up, or if the Provider refunds a top-up, the corresponding credit, including any extra credit granted, is taken back. If the balance becomes negative, no use is possible until a new top-up.
4.6 A plan subscribed before that includes on-demand readings keeps them, within its limit per calendar month, without credit; beyond that, the Pro and Business plans pay for them with the credit.
5. Term, termination
5.1 The subscription is monthly or annual. It is tacitly renewed on each renewal date for a period of the same length (one month, or one year), with no time limit, until it is terminated; each period is charged automatically to the saved payment method (section 2.2), at the plan price in force (section 9). It ends when it is terminated (section 5.2).
5.2 The Customer terminates from their account by choosing the free plan; termination is confirmed with the account password, or with a code sent by email. A monthly subscription can be terminated each month: termination takes effect at the end of the current month, with no refund for the month already begun. An annual subscription is terminated for the end of the current annual period: it remains active until that date, with no pro rata refund of the remaining months. Until termination takes effect, the Customer may reverse their decision from their account.
5.3 After termination, the account remains accessible in read-only mode for 12 months, then the data is deleted.
5.4 The Provider may suspend the Service in the event of non-payment, after a reminder that has remained without effect for 8 days.
6. Data
6.1 The Customer’s data (questions, brands, competitors, answers, summaries) belongs to the Customer. The Provider does not resell it and does not aggregate it into a public offering.
6.2 Hosting: Cloudflare, with European Union regions preferred. Personal data processed: users’ email addresses, first and last names when provided, connection log, record of how the application is used (screens opened, time spent, buttons pressed; kept for 180 days). Processors: Cloudflare (hosting), Stripe (payment), Resend (emails). Legal basis: performance of the contract; for the record of application use, our legitimate interest in improving the service, which you may object to (details in the privacy policy). Rights: by email to contact@nexus-geo.fr.
6.3 The Customer shall not use the Service to build a competing product or to extract the answers obtained on a massive scale.
6.4 Customer reviews. The Customer may review the Service through a questionnaire received by email: ratings and, if they wish, a comment, their job title and a suggestion. By ticking “I share my review”, they agree that this review is collected and used to improve the Service; that their ratings count, without any name, towards the average customer rating the Provider may publish; and that their comment may be displayed on the Hypervisible website, with their first name, job title and company name, never their email address. The Customer may withdraw consent at any time by email to contact@nexus-geo.fr: the review is then removed from the website within 30 days.
7. Availability and support
Application availability target: 99% per month, excluding announced maintenance. Support by email, with a response within two business days; guidance sessions depending on the plan.
8. Liability
The Provider’s liability is limited to the sums paid by the Customer for the last three months. The Provider is not liable for decisions made by the Customer on the basis of the readings.
9. Changes and prices
The Provider may change the Service and its prices; any increase in a subscription price is notified 30 days in advance and entitles the Customer to terminate at no cost. Prices of uses paid with the prepaid credit follow section 4.2.
10. Governing law
French law. The courts having jurisdiction are those of the Provider’s registered office, after an attempt at amicable settlement.